Frequently Asked Questions

Order Issues

Can I edit or cancel my order?

If you need to edit or cancel your order, please get in touch with us as soon as possible: shop@parrots.org or call us at +1 864 404 9704.

We and our partners try to fill orders quickly. If we have not already started to fulfill your order, we are happy to change or cancel as you wish.

Some changes are easier to make than others, so please do not hesitate to ask - we'll always do our best to assist.

I am missing an item from my order.

Your order may be fulfilled by more than one partner or location and broken into multiple shipments. Please check your email and/or tracking details to see if any of your items will be arriving separately.

If you do indeed have an item missing from your order, please let us know within as soon as possible, and we'll do our best to quickly make things right.

I forgot to use my discount code! Can I still apply it to my order?

Unfortunately, promo codes can only be applied at checkout and we're unable to retroactively apply a promo code to your order after it's placed.

If this is the case, please contact us so we may offer a similar discount on a future purchase.

Frequently Asked Questions

Shipping

How long will my order take to fulfill?

In stock products will be fulfilled and shipped from the WPT USA's home office in South Carolina - typically within 2 business days.

Print on Demand products can take up to 7 business days to produce and prepare for shipment by our 3rd party partners.

Original and reproduced artworks are fulfilled and shipped directly from the artist. Please allow up to 7 business days to prepare and ship your order.

.

How long will my order take to arrive?

Once your order has been fulfilled, you'll receive tracking details as your order is readied for shipment.

Transit times vary considerably based on location.

These are estimates:

  • Within USA: 2 - 6 business days
  • Outside the USA: 5 - 20 business days

.

How much is shipping?

Orders that do not qualify for Free Shipping are charged a flat rate shipping fee based on location according to the table below. Rates are calculated at checkout once a shipping address is provided.

  • United States..................$10 USD
  • United Kingdom............£8 GBP
  • Canada............................$13 CAD
  • Mexico.............................$200 MXN
  • Europe*...........................€9 EUR
  • Europe**.........................$10 USD
  • Australia..........................$18 AUD
  • New Zealand..................$20 NZD
  • Brazil................................$60 BRL
  • Japan..............................JP¥1800
  • Everywhere Else............$15 USD

FREE Shipping?

Yes! Orders over the minimum subtotals below will ship for free!

Please note the differences in currencies.

  • United States...................over $100 USD
  • United Kingdom.............over £100 GBP
  • Canada.............................over $125 CAD
  • Mexico..............................over $2000 MXN
  • Europe*............................over €115 EUR
  • Europe**..........................over $125 USD
  • Australia...........................over $175 AUD
  • New Zealand...................over $200 NZD
  • Brazil.................................over $600 BRL
  • Japan................................over JP¥18000
  • Everywhere Else..............over $150 USD

I need this stuff in a hurry! Do you offer expedited shipping?

Unfortunately, we do not offer any expedited shipping options at this time, and we cannot guarantee delivery by a certain date.

If you have questions about when a potential order may arrive, please do reach out so we can advise on the likelihood of in-time delivery.

Frequently Asked Questions

International FAQs

What countries do you ship to?

We ship just about everywhere! If you don't see your location on our dropdown menu at checkout, please let us know!

Contact Us

What currencies do you accept?

Customers in the following locations will use their local currency as noted:

  • United States..................$ USD
  • United Kingdom............£ GBP
  • Canada............................$ CAD
  • Mexico.............................$ MXN
  • Europe (Eurozone).........€ EUR
  • Australia...........................$ AUD
  • New Zealand...................$ NZD
  • Brazil.................................$ BRL
  • Japan...............................JP¥

Customers in the following locations checkout in USD:

  • Europe (locations not on the Euro)
  • Everywhere else

Our shop detects your location via your IP address and tries to select your local currency when applicable.

Customs, Duties, and Taxes, etc.

For orders being shipped outside of the United States: customs, duties, and taxes are the responsibility of the customer. 



Orders placed in the shop that are shipped to countries outside of the U.S. may be subject to VAT, GST/HST, import taxes, customs duties and/or other fees levied by the destination country ("Import Fees").

The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot easily or accurately predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.



 

Frequently Asked Questions

Print on Demand

What is Print on Demand?

Print on Demand, or PoD, is a production and order fulfillment model where products we have designed are printed and shipped directly to our customers by a 3rd party service on our behalf.

Why Print on Demand?

There are many benefits to using PoD services. PoD allows us to:

  • Offer greater variety of products and designs
  • Sell and ship worldwide
  • Save resources by minimizing wasteful production

How long to receive my order?

Once your order is placed, our PoD partners typically produce your product in 2 to 5 business days at one of several production facilities around the world. Your order is then shipped via a trackable service and delivered to you in 2 to 20 business days, depending on where you’re located.

For many products, you’ll see an estimated delivery date range that accounts for production and transit times. Please note, these are only estimations, and we cannot guarantee delivery by a certain date regardless of the estimated date shown.

Can I return or exchange PoD merchandise?

If you are unsatisfied with your purchase, you have 30 days after receiving your item to request a return. To start a return, you can contact us at shop@parrots.org

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We do not provide return labels. Customers must pay for tracked shipping of returned items to the following address: 

Attn: Shop WPT
400 S Main St
Unit 985
Travelers Rest, SC 29690
United States

You can always contact us with any return question at shop@parrots.org.

Frequently Asked Questions

Old eStore FAQs

What about my account at the old eStore?

Your login credentials and account with our previous eStore are no longer valid. You are welcome to create a new account during checkout or register a new account here.

Can I access my order history from the previous eStore?

If you have any questions about a previous order, or would like order history details, please get in touch with us by April 20, 2024.

Do you still sell [insert product name] that I saw on the old eStore?

While we did bring over a number of items sold previously, most of the products you'll find here are new. If you can't find what you're looking for, please get in touch.